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Training Course on Effective Operating Experience and Continuous Performance Improvement Programmes at Nuclear Power Plants

6 – 10 May 2024
Vienna, Austria
Event code: EVT2302391


The International Atomic Energy Agency (IAEA) is continuing its efforts to disseminate knowledge on how operational safety performance at nuclear installations can be continuously improved. This course will address methods and techniques for the continuous improvement of operational safety performance developed by both the IAEA and experts from Member States. A specific focus will be given to the following core elements of a performance improvement program as identified by the IAEA’s Peer Review of Operational Safety Performance Experience (PROSPER) service: Management and leadership for performance improvement; the Corrective Action Programme and Use of Operating Experience; Event investigation process and Root Cause Analysis techniques; Performance trending and assessment for timely identification and resolution of declining performance, e.g. self-assessment programme and use of performance indicators; manager in the field to observe and coach; Human Performance Improvement Programme; key performance indicators and benchmarking. Attention will be given also to lessons learned from events occurring at nuclear power plants.

The importance of the continuous improvement of operational safety performance has been recognized since the Three Mile Island accident and has been reflected in Safety Standards (IAEA Specific Safety Requirements No. SSR-2/2 (Rev. 1), Vienna, 2016).

Understanding and use of the concept supports building the capacity to prevent events with adverse consequences on safety.

Through a series of exercises led by a diverse group of expert facilitators, the course will focus on how continuous improvement of operational safety is achieved in practice.

Participants will be supported in finding practical solutions on how to implement this approach in their own organizations. The course is designed to be highly interactive, and experience based.


The purpose of the event is to train the participants in enhancing operational safety through the operating experience feedback programme, task observation and coaching, performance indicators, self-assessment and benchmarking. In addition, the course will provide an international forum for mid-level managers that will enhance their understanding of the continuous improvement of operational safety performance through a real-time experience. This will enable them to share their own practical experiences and to enhance nuclear safety in their organizations by applying relevant methods and techniques in their daily work.

The course will focus on how continuous improvement of operational safety performance is achieved in practice and aims to reinforce mid-level managers’ understanding of their role in influencing safety on an ongoing basis. The workshop is intended for mid-level managers of licensees, regulatory bodies, technical support organizations, and other relevant organizations that are responsible for nuclear installations at any stage of development.

The course will be conducted in person at the Vienna International Centre in an interactive manner through real-time experience-based scenarios, reflections, and dialogues. A diverse group of invited experts will facilitate the workshop, providing a series of structured learning and reflection exercises that can be converted by the participants into more effective on-the-job strategies. The expected end result includes new insights, learning, and the exchange of experiences. The number of participants will be limited to 30 in order to ensure effective group dynamics.

The course will provide an opportunity to outline current best practices related to performance improvement programs and an overview of the PROSPER performance improvement model.

Participants are encouraged to share experiences and current practices related to this topic.

Target Audience

  • Senior and middle management or other positions within organizations which operate or regulate nuclear power plants and other nuclear installations
  • Senior and middle management or other positions within future operating organizations andother organizations participating in the development of a nuclear infrastructure in phase 3 according to the IAEA Milestone Approach
  • Experts working in the area of Performance Improvement like corrective action programmes; use of operating experience; human performance; management, observation and coaching; key performance indicators; self-assessment and benchmarking; integrated project management; and leadership management for performance improvement of facilities.

Participation & Registration

All persons wishing to participate in the event have to be designated by an IAEA Member State or should be members of organizations that have been invited to attend.

In order to be designated by an IAEA Member State, participants are requested to send the Participation Form (Form A) to their competent national authority (e.g. Ministry of Foreign Affairs, Permanent Mission to the IAEA or National Atomic Energy Authority) for onward transmission to the IAEA by 1 March 2024.

Participants who are members of an organization invited to attend are requested to send the Participation Form (Form A) through their organization to the IAEA by above deadline. Selected participants will be informed in due course on the procedures to be followed with regard to administrative and financial matters.


The event will be held at the Vienna International Centre (VIC) where the IAEA’s Headquarters are located. Participants must make their own travel and accommodation arrangements.

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