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Information Services Document Services
Hotel Reservations Computers
Banking Services Library
Post Office Lost and Found
Telephones Vienna Service Office
Travel Agencies Shopping in the VIC
Catering Services General Information
Medical Services Map of the Vienna International Center (VIC)

Services in the Vienna International Center (VIC) and General Information

Information Services

General information on the VIC, the IAEA, and Vienna, including maps, is available in building C, 7th floor (corner with building A) or in building A (A0786).

Hotel Reservations

The Division of General Services of the IAEA can assist meeting participants in making hotel reservations at reduced rates. Relevant information can be obtained by contacting the following e-mail address: H.Coffey@iaea.org

Banking Services

Bank-Austria Creditanstalt has two branch offices in the VIC.One is located in the building C on the first floor (C0113). Telephone number 269 90 56, fax number 2699 9004, internal extension 4988, e-mail vic@ba-ca.com.

The second branch office is located in the building D on the ground floor (DOE71). Telephone number 263 20 06, fax number 263 34 62, internal extension 3147, e-mail vic@ba-ca.com

Opening hours are from 9:00 to 15:00. On Thursdays the bank is open until 17:30. Bankomat (ATM) machines are available outside the bank on C0113 and on DOE71.

The United Nations Federal Credit Union is located on the first floor of building C (C0135). It is open daily from 8:30 to 16:00 (17:00 on Thursdays). The external telephone number is 260 26 5753, fax 260 26 5870 and the internal extension is 4386. The e-mail address is unfcu@unvienna.org

Post Office

The VIC post office is located in building C, on the first floor (C10101). It is open without interruption from Monday to Friday 8:00 to 18:00. Money service is only available until 17:00 hrs. The internal extension is 4986.

Telephones

The official telephone number of the IAEA is: +43-1-2600 plus extension. If the extension is unknown, dial 0 for the IAEA Switchboard. Telephones are available in all meeting rooms, which may be used for internal and local calls. For internal calls lift the receiver and dial the required extension. For local (Vienna) calls lift the receiver, press 0 and dial the desired telephone number.

Calls within the VIC. The telephones located in the hallways can only be used for calls within the VIC.

Long Distance Calls. Long distance calls can be made from the Post Office or from coin operated machines, which can be found on various floors of the VIC.

Travel Agencies

American Express is the official travel agency of the IAEA. It offers travel services for both official and private travel. It is located on the ground floor of building F (F0E03). Opening hours: 8:30 to 17:00. The external telephone number is 2600 23040, fax 2600 23050 and the internal extension is 23060. The e-mail address is kalcher@amex.at

Österreichische Verkehrssbüro is located in building F and is also available for both official and private travel. Opening hours: 8:00 to 17:00. The internal extension is 5363.

Catering Services

The VIC Cafeteria is located on the ground floor of building F and offers a variety of hot and cold dishes, snack and drinks. Opening hours: 7:30 - 10:00 and 11:30 -15.00.

The VIC Restaurant is located on the ground floor of building F. Opening hours: 11:30 to 15: 00. Table reservations can be made as of 9:30 through the internal extension 4877.

Coffee Bars are available on the 2nd, 4th and 7th floor of the Conference building (C). The opening hours of coffee bars located on the 2nd and 4th floors correspond to the planned coffee breaks of the meetings held on those floors. The coffee bar on the 7th floor is open daily 9:00 to 12:00 and 14:00 to 16:00 hrs.

There is also a Coffee Shop at Gate 1, which is open daily from 8:00 to 18:00.

The Cocktail Lounge is located on the ground floor of the building F. Opening hours: 11:30 to 15:00 and 16:30 to 20:00.

Medical Services

The VIC Medical Service can be found on the 7th floor of building F (F07). Opening hours: 8:30 to 17:30. The internal extension is 22223. In case of emergency, dial 22222.

Handicapped persons should notify the Scientific Secretary of their meeting in advance about the kind of assistance they require. Based on the information received, the Conference Service Section will make the necessary arrangements with the UN Security and Safety Service.

The Pharmacy is located on the 7th floor of building F (F0715). It sells over-the-counter and prescription drugs. Opening hours: 12:30 to 16:00. The internal extension is 21599.

Document Services

The Scientific Secretary will have meeting related documents available during the course of the meeting. Free Agency publications are available in building C, 7th floor (corner with building A) or in building A (A0786). Sales publications can be purchased at reduced prices in the Documents Distribution Unit, which is located on floor -1 of building F (FM-152). The internal extension is 22478.

Computers

Computers with Internet connection are available in most of the meeting rooms and in the IAEA Library.

Library

The IAEA Library is at the disposal of all meeting participants and visitors. It is located on the first floor of building F (F0146). The library has scientific publications, newspapers, journals, audiovisual material, documents and technical reports available. A reading room, photocopiers and PCs are also available. Opening hours: 8:30 to 17:30 (17:00 in the summer time). The internal extension is 22620.

Lost and Found

The UN Security Service Duty Room on the ground floor of building F (F0E21) provides a lost and found service. The internal extension is 3903.

Vienna Service Office

The Vienna Service office is located on the tenth floor of building F (F1021). This office provides information about sightseeing tours in and around Vienna. Opening hours: Monday to Thursday from 8:30 to 13:30. The internal extension is 4234.

Shopping in the VIC

The Newspaper-stand sells a wide array of international newspapers and magazines, books and tickets for the public transport facilities. It is located on the ground floor of building C (C0E1). Opening hours: 8:00 to 18:00 (7:30-16:30 in summer).

Flowers. A flower shop can be found at gate 1. Opening hours: 9:00 to 18:00. The telephone number is 2637653.

Photo Processing. The VIC Photo club offers photo-processing services at discount prices. It is located on the ninth floor of building F (F09). Opening hours: 10.00 – 15.00. The external number is 269 34 21, the internal extension is 5256.

Dry Cleaning Service. A dry cleaning service can be found at the ground floor of building B (B0E78). Opening hours: Monday and Wednesday 13:30 - 15:00, Thursday 11:30 to 15:00. The internal extension is 26466.

Hairdressing salon. A hairdressing salon is located at Gate 1. Opening hours: 9:00 to 18:00. The external telephone number is 26 36 060.

IAEA Souvenirs. The IAEA souvenir counter is located on the ground floor of building A. Opening hours: every Tuesday, 12:00 - 14:00.

United Nations Gifts. The official United Nations Gift counter is located at Gate 1. Opening hours: 10:00 to 16:00.

United Nations Postal Administration. The sales counter of the United Nations Postal Administration offering stamps and souvenirs is located at Gate 1. Please note that mail with UN stamps can only be dispatched from the VIC. Opening hours: 9:00 to 12:00 and 13:00 to 16:30 hrs. The extension is 5243.

UNICEF Gifts. The UNICEF counter is located at Gate 1 Opening hours: 10:00 to 14:30 (Thursday, until 17:00). The external telephone number is 269 99 99, the internal extension is 21306.

United Nations Women’s Guild Gifts. The United Nations Women’s Guild is located at Gate 1. It offers gifts and donates the profits to children’s charities around the world. Opening hours: 12:00 to 15:00. The internal extension is 21313.

General Information

Time Zone. Austria follows the Central European Time, which is the Greenwich Meridian Time (GMT) +2 in winter and +1 in summer.

Electricity. The electricity voltage is 220 volts (50 cycle). A standard voltage converter and an adapter should be sufficient for conversion. Normally, the electricity outlet in Vienna requires a two-prong plug with round prongs. Computers require a European plug adapter and phone jack adapter that can be purchased at appliance stores.

Shopping in Vienna. Shops are generally open from 9:00 to 18:00 on weekdays and from 09:00 to 17:00 on Saturdays. Shops are closed on Sundays, except for supermarkets at railway stations, some suburban railway stations (Schnellbahn), some underground stations (U-bahn), as well as at the airport.

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